What can Chatbots do for brands?
Chatbots are automated messaging services that run on instant messaging services like Facebook messenger
Automated conversations are growing in popularity within retail
Chatbots provide a fun and personalised way for consumers to engage with brands
They reduce the pressure and costs of call centre support by providing an alternative way of answering FAQs
They improve customer experience by providing a quick and easy way to answer questions
They can improve your conversion rate as better recommendations will lead to more purchases