CHATBOTs

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What are Chatbots?

Chatbots, or conversational user interfaces, are automated messaging services that run on instant messaging services like Facebook messenger.

 

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What can Chatbots do for brands?

Chatbots are automated messaging services that run on instant messaging services like Facebook messenger

Automated conversations are growing in popularity within retail

Chatbots provide a fun and personalised way for consumers to engage with brands

They reduce the pressure and costs of call centre support by providing an alternative way of answering FAQs

They improve customer experience by providing a quick and easy way to answer questions

They can improve your conversion rate as better recommendations will lead to more purchases

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Uses

Chatbots can interact with customers to provide FAQs such as store opening times and location

Basic product finder - our chatbots allow users to search by new in, category & trends